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User guide › Setting up Inbecto › Chapter 26

Plan, trial and paying for Inbecto

Your Inbecto plan: the free trial, what each plan includes, paying, adding users or services, and the invoices for what you paid. The Subscription page always shows your plan and today's prices.

If a page says Not in your plan or Limit reached, this chapter explains what to do.

The screens

Subscription

Your plan, what it includes, and paying for Inbecto.

  1. The cards: your current plan and its price, how many users you have, the estimated monthly amount, and the storage used. Today's prices are always the ones on this page.
  2. Plan status: whether the plan is active, monthly or yearly billing, and when it renews. Upgrade plan moves you to a bigger plan or adds users; Contact Lywin reaches the Inbecto team. No card details are stored here.
  3. Usage: counted live from your workspace, files, customers, leads, quotations, invoices and documents, with bars for storage, users, products and projects against your plan's limits.
Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

Read about this screen: I have reached my plan's user limit. What now? · How does the free trial work? · It says my free trial has ended. Is my data gone? · Which plan do I need, and what does each include? · How do I pay for Inbecto? · How do I pay for Inbecto from outside India?

Refer and earn

Your referral link and what you have earned.

  1. Your referral link to share with other businesses. When a business that signed up through it makes its first plan payment, you earn Inbecs that pay towards your own plan.
  2. Until the programme is switched on for your workspace, the page says Refer and earn is not open yet.
Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

Read about this screen: How does Refer and earn work, and what are Inbecs?

How to

How to · For Company Admin, Accounts

How do I pay for Inbecto?

A company admin opens Subscription. Pay online for the period you choose (with a coupon if you have one), or pay Lywin by UPI or bank transfer and send the transaction reference.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

Open Subscription on the website.

Pay online (when shown)

  1. Choose monthly or yearly and the period. Type a coupon code if you have one and press Apply.
  2. Check the amount due and pay on the bank's secure page (card, UPI or net banking). You come back to Inbecto afterwards.
  3. Your renewal date moves forward by the period paid, and an invoice from Lywin is emailed to you.

Pay by UPI or bank transfer

  1. Pay to the details shown under Pay for your plan (or scan the QR code with any UPI app, where the pay page shows one).
  2. Enter the 12-digit UPI reference (UTR) from your app or bank.
  3. Lywin checks the payment and extends your plan, usually within one working day.

No card details are stored in Inbecto. Payment is not available inside the phone apps; use the website.

Business outside India? See How do I pay for Inbecto from outside India?.

How to · For Company Admin

How do I pay for Inbecto from outside India?

A workspace outside India sees its plan priced for its country, in its own currency, and pays by card on Subscription. No GST is added; the invoice is for an export of services and carries your tax number.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

Inbecto prices each plan for each country, in that country's currency. A country without prices of its own pays in US dollars. Your workspace's country decides which prices you see (set it in Settings > Company, or when you sign up).

To pay

  1. Open Subscription on the website. Only a company administrator can pay.
  2. Under Pay or extend online, open Invoice to: and add your tax number (for example your TRN or VAT number) and billing address if they should be on the invoice, then save.
  3. Choose 1 month or 12 months, and type a coupon code if you have one.
  4. Press Pay by card. You pay Lywin, the company behind Inbecto, on Razorpay's secure page in your currency, then come back to Inbecto.
  5. Your renewal date moves forward by the period paid, and the invoice is emailed to you.

What is different from India

  • No GST is added. Your invoice is for an export of services, in your currency, with your country and tax number on it.
  • Inbecs cannot be used: they are in rupees.
  • Payment is by card only. UPI and Indian bank transfer are for workspaces in India.
  • Your card provider may show the amount in your own currency or add its own fee for a foreign payment.

If the page says card payments from outside India are being switched on, write to Lywin with Write to Lywin and your plan is set up for you at the price shown.

Current prices are on Subscription and on inbecto.com/pricing (pick your country there), which always show today's figures.

How to · For Company Admin

Where are the invoices for what I paid for Inbecto?

Subscription > Invoices from Lywin. Open one to print or save it as a PDF. Each is also emailed when the payment is confirmed.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

Open Subscription and scroll to Invoices from Lywin. Press View to open one, then print or save it as a PDF. Each invoice is also emailed (with the PDF attached) to the address used for the payment.

Need your GSTIN on it? See How do I get a GST invoice for my plan?.

Outside India, the invoice is for an export of services: it is in your currency, has no GST, and carries your tax number (for example your TRN) and your country.

How to · For Company Admin

How do I get a GST invoice for my plan with my GSTIN?

Before paying, fill in Tax invoice to: your GSTIN, state and billing address on the pay panel and save. The invoice from Lywin then carries them, so you can claim the GST.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

On Subscription, before paying, open Tax invoice to: and fill in your GSTIN, state and billing address, then Save invoice details. The invoice issued after payment carries them.

Already paid without them? Raise a help request with your GSTIN and the invoice number.

Outside India the box is called Invoice to: and asks for your own tax number (for example TRN or VAT number), which goes on your invoice. No GST is charged.

How to · For Company Admin

How do I upgrade, add users or move to yearly?

On Subscription, press Upgrade plan and pick a bigger plan. You pay only for the days left in your current period, less the unused part of what you already paid, and your renewal date stays the same.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

  1. Open Subscription on the website (not the phone app). Only a company administrator can upgrade.
  2. Press Upgrade plan. The plans bigger than yours are listed with their users, storage and monthly price.
  3. Pick one. You see what to pay now:
  • the new plan for the days left in the period you have paid for,
  • less the unused part of what you already paid for those days.
  1. Press Pay … and upgrade and pay. The new plan starts as soon as the payment goes through, and your renewal date stays the same. From then on you pay the new plan's price.

During the free trial, moving up is free and immediate.

  • Inbecs: you can use them to pay part or all of the difference. (In India only: outside India the difference is paid by card, in your currency, with no GST.)
  • Yearly: choose the yearly cycle when you next pay.
  • Bigger than the plans listed: use Ask Lywin for a custom plan in the same window.
  • Moving down to a smaller plan: raise a help request; it happens at your next renewal.

How to · For Company Admin

How do I add another service (windows, interiors, turnkey) to my workspace?

Upgrade to a plan that includes it: Subscription > Upgrade plan, on the website. You pay the difference for the days left, and the menus, price list and quotation forms for it appear.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

Each plan is set up for the kind of work it covers. To add windows, interiors or turnkey work:

  1. Open Subscription on the website (not the phone app).
  2. Press Upgrade plan and pick the plan that covers it. See How do I upgrade?.
  3. Pay the difference for the days left in your period.

The menus, starter price list and quotation forms for it then appear. If no plan in the list fits what you need, press Ask Lywin for a custom plan, or raise a help request, and Lywin will set it up.

Good to know

Explained

How does the free trial work?

Your workspace opens on a free trial with no payment or card. A banner counts down the last week. When it ends, everything you entered is kept; an admin pays from Subscription to carry on.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

  • The trial starts the moment your workspace opens. No card, no payment.
  • Use it fully with your own customers and rates. The number of trial days is shown on the pricing page.
  • In the last week a banner at the top says how many days are left, with Pay now for admins.
  • When it ends, your team sees "Your free trial has ended". Everything you entered is safe and waiting. Company admins see See how to pay; others are asked to contact their administrator.
  • Paying opens the workspace again straight away (online payment) or once Lywin confirms it (UPI or bank transfer).

Explained

Which plan do I need, and what does each include?

Three plans, each including the one below: Fenestration (windows and doors), Interior Studio (interiors plus Fenestration) and Turnkey (turnkey projects plus everything in Interior Studio). Current prices are on Subscription and inbecto.com/pricing.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

Inbecto is priced per company, not per person:

  • Fenestration: UPVC and aluminium windows and doors, quoted window by window with drawings.
  • Interior Studio: kitchens, wardrobes and furniture with the design studio, and everything in Fenestration.
  • Turnkey: civil and full-home projects with BOQ quotations and running bills, and everything in Interior Studio and Fenestration. It also includes Automation and the API.
  • Enterprise: larger teams, set up and priced by Lywin.

Each plan includes a number of users. To move up, see How do I upgrade?. Current prices, launch offers, yearly options and exactly what each plan includes are on Subscription and on inbecto.com/pricing, which always show today's figures.

Features outside your plan show Not in your plan in the menu, with View plan options.

Quick answer

Why can't I see prices or pay in the phone app?

App store rules do not allow apps to sell outside the store, so the phone apps hide prices, payment, upgrades and sign-up. Use the website for those.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

Google Play and the App Store do not allow an app to show prices or send people to pay outside the store. So in the phone apps, Subscription shows your plan but not prices or payment, and there is no sign-up or upgrade. Open your workspace address in a browser to pay or change your plan. Everything else works the same.

Explained · For Company Admin

How does Refer and earn work, and what are Inbecs?

Every workspace has an Inbecs wallet, starting at 0. Share your referral link: when a business that signed up through it makes its first plan payment, you earn Inbecs (1 Inbec = ₹1) that pay towards your own plan. The current reward is shown on the Refer and earn page.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Refer and earn Subscription

Every workspace has an Inbecs wallet from the day it is made, at 0 until you earn. Company admins see it on Subscription and on Refer and earn: the balance, how to earn more and how to spend them.

  1. Open Refer and earn (company admins; others are asked to get the link from their admin).
  2. Copy your referral link or code, or press WhatsApp or Share to send it to another business.
  3. When they sign up through it and make their first plan payment, you earn Inbecs: a share of that payment, as shown on the page. The business you referred may get Inbecs too.
  4. Use your Inbecs on your plan when you next pay on Subscription. 1 Inbec is worth ₹1.

Refer and earn shows your balance, what you have earned so far, the people you referred (and whether they have opened their workspace yet), and the Inbecs history. If the first payment is refunded, the reward is taken back. Inbecs may expire after some months; the page says when.

If it says the programme is paused, new sign-ups earn nothing until it is back, but the Inbecs you have can still be used.

When something goes wrong

Fixing a problem

It says my free trial has ended. Is my data gone?

No. Everything is kept. A company admin opens Subscription (the only page available) and pays for the plan; the workspace opens again.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

Your data is safe. Until the plan is paid, only the Subscription page opens.

  • Company admin: press See how to pay, choose monthly or yearly, and pay. See How do I pay for Inbecto?.
  • Anyone else: ask your company administrator to pay from Subscription, then sign in again.
  • In the phone app: payment is done on the website, not in the app.

Need more time to decide? Raise a help request; the Inbecto team can extend a trial.

Fixing a problem

I paid but my plan has not been extended

Online payments are checked with the bank; give it a few minutes and reload Subscription. UPI and bank payments are confirmed by hand after Lywin sees the money, usually within one working day. Still nothing? Raise a help request with the reference.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

  • Paid online: after the bank page you return to Inbecto, which checks with the bank ("Checking your payment with the bank"). If you closed the page, open Subscription again after a few minutes.
  • Paid by UPI or bank transfer: make sure you entered the 12-digit UPI reference (UTR). Lywin confirms each UPI payment by hand after seeing it in the account, usually within one working day.
  • Money left your account but the plan did not open: the bank sometimes takes a payment without telling us. These are flagged for the Inbecto team to open the plan by hand, or refund you.

Raise a help request with the amount, date and the reference or UTR. Choose the category Plan and payment.

Fixing a problem

A page says Not in your plan. What does that mean?

That page belongs to a feature your current package does not include. Press View plan options to see which plans have it. Your data in it, if any, is kept.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

Some pages belong to features: purchases (vendors, purchase orders, materials, work orders), design approvals (approvals, selections), site reports, site cameras, service and maintenance (warranties, service tickets, service schedule), HR and payroll (employees, wage workers, attendance, leave, payroll), reports, project costing, automation and API.

A lock in the menu, or "Not in your plan" on the page, means your package does not include it. Press View plan options to see which do. Ask your company administrator to upgrade, or raise a help request if you think it should be included.

Fixing a problem

It says Limit reached. Please upgrade your plan

Your plan allows a number of users, products, projects or storage. Subscription > Usage shows what you have used. Remove what you do not need, upgrade, or contact Lywin.

Where in the menu
Setup > Subscription
Who can open it
Company Admin, Accounts, Viewer
Plan
Every plan

On screen: Subscription

Open Subscription > Usage. It counts users, products, projects and storage live from your workspace.

  • Users: deactivate people who left.
  • Storage: photos and files take the most space. Delete old site visit photos or documents you no longer need.
  • Products or projects: remove test entries.

Or upgrade, or raise a help request to ask Lywin for more.

Did not find your answer? Ask the Inbecto team. Back to all chapters.