Help requests

• Search: type what you are trying to do or what went wrong, for example "customer paid twice" or "salary galat aa rahi hai". Typos are fine.
• Topics: the list on the front page groups every answer.
• Help with this page: on any screen, opens the answers about it.
• Each answer says where the page is in the menu, which roles open it and which plan has it, worked out from your workspace, so it stays right as Inbecto changes.
• Press Yes or No under an answer to tell us whether it helped.
• Still stuck? Press Raise a request. You get a ticket number by email and a reply from the Inbecto team.

1. Open Help (in the sidebar, or Search > Help centre) and press Raise a request. On the sign-in page, use Trouble signing in?.
2. Choose a category (signing in, quotations, money and invoices, payroll, plan and payment, something broken, an idea) and how urgent it is.
3. Write a short subject and what happened: what you pressed, what you expected, what you saw. Record numbers (INV-0042) help a lot.
4. Add a screenshot if you can.
5. Press Send.

You see your ticket number (for example INB-1042) straight away, and an email confirms it. The page you were on and what you searched for are sent with it, so we can see the problem quickly.

Follow it under My requests, or from the link in the email.

Open Help > My requests and open the request, or press the link in any email about it. Type your reply and press Send. You can add another screenshot. Replying to a Resolved request opens it again.

Please reply on the request rather than raising a new one, so the whole story stays together.

• Open: we have it and will pick it up.
• In progress: someone on the Inbecto team is working on it.
• Waiting on you: we asked a question. Reply so we can carry on.
• Resolved: we believe it is fixed. Reply if it is not, and it opens again.
• Closed: finished.

You get an email when we reply and when it is resolved.

Inbecto Support is a person from the Lywin team behind Inbecto. They open a workspace only to give support, for example when you raise a help request, or to keep the service running.

• They are not members of your company: they are not on your Team page, do not take a seat and do not receive your notices.
• Whatever they add or change shows as Inbecto Support instead of a name.
• Every visit is recorded, and only authorised staff can open a workspace.

If you did not expect a change by Inbecto Support, raise a help request and ask what was done.

Your request is saved the moment you see its ticket number, and it is listed under My requests. The email is a copy for you. Look in spam, promotions and updates for "Inbecto Support". If you raised it without signing in, check the email address you typed: replies go there.