Signing in and your account

1. Open your company's sign-in page (yourcompany.inbecto.com/login).
2. Press Forgot password? under the Sign in button.
3. Type the email address you sign in with and press the button.
4. Open the email and press the link. It brings you back to this same workspace.
5. Choose a new password of at least 8 characters, type it twice and save.
6. Press Continue to sign in and sign in with the new password.

The message "If password recovery is enabled, a reset link has been sent" appears whether or not the address has an account, so nobody can use the page to find out who has one.

• No email after a few minutes? Check spam and promotions, and make sure you typed the address you were invited with. See The reset or invitation email never arrived.
• The link says it has expired or was used? Links work once and only for a short time. Ask for a new one and use the newest email.
• You sign in with a mobile number? Mobile sign-ins have no email, so the reset is done by your office. See I sign in with my mobile number and forgot the password.

No new password needed: on the Forgot password? page press Or sign in with a code by email, or press Email me a sign-in code after a wrong password. Type the code from the email, or tap the link in it. See Signing in with a code by email.

Signed in already and just want a new password? Team members use the same Forgot password? steps after signing out. Employees with a mobile sign-in change it on their own page under My password.

1. Press your name at the bottom of the menu to open Your account (on a phone: More, then Your account and devices). Employees who sign in with a mobile number find Delete my account at the bottom of their own page.
2. Press Delete my account and read what is deleted and what stays.
3. Press Email me a code and type the six digit code from the email. No email reaches you, or you would rather not wait? Press Use my password instead, type DELETE and your password.
4. Press Delete my account. You are signed out on every device, and we email you that it is done.

• Deleted: your sign-in, your name, phone number and photo, your access to every workspace, your personal designs, and the phones registered for notifications.
• Kept: quotations, invoices and other records you made belong to your company and stay with it, shown as made by a former member. Tax law also requires invoices to be kept. An employee's attendance, leave and payslips stay with the employer.

No app? Sign in on the website and do the same; inbecto.com/delete-account explains it.

Just leaving a company? Ask its administrator to deactivate you on the Team page. Your account then has nothing to open there.

1. On your company's sign-in page, type your email and a password. If the password is wrong, press Email me a sign-in code. (Or press Forgot password? and then Or sign in with a code by email.)
2. Open the email from Inbecto.
3. Type the code on the sign-in page and press Sign in with the code, or tap the link in the email on the same device.

• The code works for an hour, and only once.
• No email? Wait a minute, then press Send a new code. Check spam and promotions.
• "That code is wrong or has expired": ask for a new one and use the newest email.
• The message about the code is the same whether or not the address has an account, so nobody can use it to test addresses.
• "Sign-in codes are not switched on for this workspace yet": no email is coming. Sign in with your password, or press Forgot password? to set a new one.
• Employees who sign in with a mobile number have no email: ask your office to set a new password.

Your device remembers you signed in with a code and fills your email in next time. Press Not you? Use another account on a shared computer.

1. Open inbecto.com/find-workspace, or press Find your workspace on any sign-in page.
2. Type the email you sign in with and press Email me my workspaces.
3. Open the email: it has a link to each workspace you belong to. Each link is that company's own sign-in page, with your email filled in. Keep it as a bookmark.

• Signed in on inbecto.com already? Your workspaces are listed straight away to open.
• Know the company's name? Press I know the company's name and type it.
• The answer on screen is the same whether or not the address has an account. Only three lookups an hour can be made for one email.

Or ask your company administrator for the address.

Continue with Google signs you in with the Google account that has the same email address as your Inbecto account. You do not need a separate password.

• On a company address (yourcompany.inbecto.com) Google opens on inbecto.com for a moment and then brings you straight back to your workspace. That is expected.
• If the Google email is different from the one you were invited with, you will see "No access to this workspace". Use email and password, or ask your administrator to invite your Google address.
• The button is not shown in the phone apps; sign in there with email and password.
• "Google sign-in could not be loaded here" means the browser blocked Google (an ad blocker, a very old browser or no connection). Use email and password instead.
• "Google sign-in did not finish" is not a problem with your account. Try again, or use email and password.

Inbecto asks every account for a mobile number:

• Creating an account with email: it is on the sign-up form.
• Continue with Google: Google does not share your number, so the first time you sign in Inbecto asks for it before your workspace opens. Enter it and press Continue. It is asked only once.
• Older accounts without a number are asked the same way, once.

A ten digit Indian number is enough. Outside India, start with + and your country code.

Employees who sign in with their mobile number are never asked; their number is already their sign-in.

To change the number later, raise a help request with the new one.

An account can be invited to more than one company. Each company has its own address, and signing in there shows only that company.

• On the website, open the other company's address (for example otherfirm.inbecto.com).
• In the phone app, sign out and choose Use a different workspace, then type the other company's address.

Your role can be different in each company. One person can start only one free trial workspace of their own.

The email address is your sign-in, so changing it is done by inviting the new address:

1. Your company administrator invites the new email from Team with the same role.
2. You accept the invitation and set a password.
3. The administrator deactivates the old one.

To correct how your name is spelt, raise a help request saying which company and the right spelling. Employees with a mobile sign-in ask their office to update their record under People > Employees.

Your team's work is at your company's own address, for example sharmainteriors.inbecto.com/login. That page shows your company's name and logo, and accepts an email or (for employees) a mobile number.

inbecto.com is the public site: plans, sign-up, the free design studio and guides. If you sign in there with a team account, it lists your company workspaces to open.

Forgotten the address? Use Find your workspace.

Old addresses ending in .lywin.tech forward to the new inbecto.com ones by themselves.

On inbecto.com/login press Try it with sample data. A sample interiors and windows company opens with work already in it, so you can look around.

Nothing you change in the sample is saved. When you are ready, start your own workspace from the plans page: it opens straight away on a free trial.

Most missing emails are in another folder or went to a slightly different address.

1. Look in Spam, Junk, Promotions and Updates. Search your mailbox for "Inbecto" and "Lywin".
2. Check the address. An invitation goes only to the exact address your administrator typed; a reset email only goes to an address that has an account.
3. Wait five minutes, then ask for a new email: Forgot password? again, or ask your administrator to press Resend next to your invitation on the Team page.
4. Use the newest email only. Each new email makes the earlier links stop working.
5. Company email (Outlook, Zoho, Google Workspace) sometimes holds mail from new senders. Ask your IT person to look in the quarantine for mail from Inbecto or Lywin and allow it.

If none of this works, raise a help request with the address you are waiting on. We can check whether the email was sent.

What each message means:

• This link has expired: email links are valid for a short time only. Request a new one; it works straight away.
• This link is not valid: the address may have been broken across two lines by your email app. Open it again by tapping the button in the email rather than copying it, or request a new link.
• This link has already been used: each link works once. If you already set a password, just sign in. Otherwise request a new link.
• This invitation is not valid: ask your administrator to send the invitation again to this exact email address.
• This invitation was withdrawn: your administrator cancelled it. Contact them if you still need access.

Some company email systems "pre-open" links to scan them, which can use up a one-time link. If that keeps happening, open the email on your phone's own mail app, or ask for the email to go to another address.

The page you are on belongs to one company, and your account is not on its team. The usual reasons:

1. You used a different email from the one you were invited with. Press Sign in with another account and use the invited address.
2. You are on the wrong address. Check the address bar: it must be your company's own address, for example sharmainteriors.inbecto.com, not inbecto.com or another company's.
3. The invitation is still waiting. If you created an account yourself instead of using the invitation link, ask your administrator to resend the invitation to that exact email, then open the link in it.
4. Your access was switched off. An administrator may have deactivated you on the Team page. Ask them to activate you again.

Signing in with Google uses your Google email. If your invitation went to a different address, sign in with email and password instead.

Try these in order:

1. Type the password by hand rather than using a saved one; saved passwords from an older account are a common cause.
2. Check Caps Lock and the keyboard language (a phone may have switched to Hindi or another layout).
3. Make sure the email is the one you were invited with, with no space at the end.
4. If you signed up with Continue with Google, you may never have set a password. Use the Google button again, or reset a password with Forgot password?.
5. Still failing? Press Email me a sign-in code under the Sign in button and sign in with the code from the email, or reset your password: I forgot my password.

Employees who sign in with a mobile number: type the 10-digit number without +91 or spaces. If it still fails, ask your office to set a new password for you.

If you sign in with your mobile number, your sign-in was made by your office, and only they can reset it.

1. Ask your office (the company admin or accounts) to set a new password for you. They do it from People > Employees > the key button on your row > Change password.
2. Sign in on your company's address with your 10-digit mobile number and the new password.
3. Open My password on your page and choose a password only you know.

If you see "Ask your office to set a new password for your mobile number", that is this same case: the Forgot password? link only works for email sign-ins.

After signing up we send one email with a confirmation link. Until it is opened the account cannot open a workspace.

1. Open the email from Inbecto and press the link. The page should say "Email address confirmed".
2. If it says "Email confirmation failed" or the link expired, go back to sign-up and use the same email again; a new link is sent.
3. Check spam and promotions if you cannot find it.

Once confirmed, sign in and you are taken to Set up your company.

"Your session has ended" means you were signed out for safety after a period without use. Other reasons:

• The browser or phone cleared its stored data (private or incognito windows do this every time they close).
• Someone pressed Sign out on that device.
• Your administrator deactivated you, or your company's plan ended (you would then see a message saying so).

Sign in again and carry on. Anything saved before is safe. Records you added while offline stay on the device and are sent once you are back online and signed in.

To stay signed in longer, use a normal (not private) browser window, or install the app: How do I install Inbecto?.

• "You are the only administrator of ...": other people still work in that workspace, and it needs someone to run it. On Team, make another person an administrator, then delete your account. Closing the company instead? Ask for the workspace to be deleted on Your account.
• Nobody else is in a workspace: you can still delete your account, but that workspace's records then stay with nobody able to open them. Delete the workspace first if you want them gone too.
• The code email does not come: look in spam, wait a minute and press Send another code, or press Use my password instead. A code works for 15 minutes.
• "That code is not right" or "has expired": ask for a new code. After five wrong tries a code stops working.
• "Too many tries": wait an hour, then try again.
• Signed in with Google and no password, and no email arrives: raise a help request, or write from your email address as explained at inbecto.com/delete-account.
• A platform administrator cannot delete their own account here; another platform administrator removes it.